FAQs
FREQUENTLY ASKED QUESTIONS
What is the jewellery made of?
Our jewellery is crafted in brass or 925 silver, with gold plating where specified.
Each piece is crafted in India using carefully sourced stones and skilled craftsmanship.
Most of our silver jewellery can also be customised, including the stone colour and metal finish. Gold customisation is available on request.
How can I pay for the order?
You can use Credit or Debit cards, Indian or international, to pay online.
You also have the option to pay via Net Banking.
If you prefer to transfer the funds from your account via RGTS / NEFTS email me and I’ll send you my bank details.
For all orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
How do I keep track of the Order status & shipment?
After you place an order, you will receive an email confirmation. Once the order has been dispatched, I’ll send you an email confirmation and the tracking number. You may check and track the delivery status of your orders with the logistics partner.
There might be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstance.
How soon can I get my order?
If I have the product in stock, I can ship it right away, post confirmation of payment. However, in many instances, the product is made to order and can take 4 to 5 weeks.
The process with the karigars involves having to source the stones and sending it to them with the order specifications, who’ll then take between 3 – 4 weeks to make the product and send it over to me. Before I dispatch it to you, the product undergoes a thorough quality check, that I conduct personally. The process from start to finish takes around 5 weeks in total.
Can I exchange or return my order?
All our jewellery is exquisitely crafted with thought and care, making each piece unique. As a result, your purchase may differ slightly from the images shown on our website, and minor natural irregularities may occur.
Stone shades and textures can vary within an acceptable tolerance, and these differences may appear more pronounced depending on your screen settings.
Due to hygiene reasons, we do not accept returns. In the unlikely event of a quality issue, please contact us within 2 days of receiving your order. Each concern will be reviewed on a case-by-case basis, and we will do our best to offer an appropriate resolution.